CLAIMS INSURANCE Conference

In the chair: 

• Nikolai KROEGER, Managing Director, JuraSolutions, Germany 
• Daniela GHETU, Editorial Director, XPRIMM Publications

14:30 - 15:00 Registration and welcome coffee

15:00 – 16:40 PART I - The evolving claims landscape: challenges and new realities

SESSION BLOCK

Emil DIMITROV, CEO, REVAUXY, Bulgaria
Control the cost.
Defend the savings
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Daniela BADALUTA, President&Founder, RECREX Group
Frank VERSCHUUR, Managing Partner for International Affairs and Development, RECREX Group
“No Fragmented Ready to use” Recrex Solution
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Menekşe UÇAROĞLU, CEO, IUC Group, Türkiye
The real product of an insurance company is the claim and not the policy!
Lessons learned from managing claims across the Turkish insurance industry
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Nikolai KROEGER, Managing Director, JuraSolutions, Germany
"Signals from the Future”
Cross-Border Claims in the Age of AI – Building the European Claims Ecosystem of 2030” 
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Panel of discussions: Mobility, emerging risks and regulatory diversity

Ales TAUSCHE, Chief Insurance Officer, GENERALI Asigurari, Romania
Lucian MARIN, Claims Director, ALLIANZ-TIRIAC Asigurari, Romania
Daniela BADALUTA, President&Founder, RECREX Group
Frank VERSCHUUR, Managing Partner for International Affairs and Development, RECREX Group
Melda ŞUAYİPOĞLU, Board & Executive Advisory, IUC Claims, Türkiye
Roxana BALUTA, Programs Coordinator, Life and Health Insurance Specialist, UNSAR, Romania
 

Key discussion themes:

• Cooperation between insurers, assistance providers, and repair networks across jurisdictions.
• The role of digital platforms and shared databases in facilitating claims handling.
• Regulatory developments impacting claims processes (data protection, AI regulation, consumer protection).
• Handling claims from cyber incidents, digital assets and new mobility risks.
• How should insurers adapt claims structures to cope with large-scale catastrophe events?
• The growing importance of resilience and rapid response capabilities

16:40 – 18:00 PART 2 - Technology and the new insurance customer experience

SESSION BLOCK 

Cees WERFF, President and Group CEO, Claims Corporation Network (CCN), Netherlands
Digital FNOL & Automation – Speed, Accuracy, Satisfaction 
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Mirela DIMOFTE, CEO, FinsurtechAI, Switzerland
Customer Experience in the age of AI
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Panel of discussions: Digital Transformation and AI in the “Instant Claims” Era

Emil DIMITROV, CEO, REVAUXY, Bulgaria
Cees WERFF, President and Group CEO, Claims Corporation Network (CCN), Netherlands
Mirela DIMOFTE, CEO, FinsurtechAI, Switzerland
Mihai APOSTOL, CEO, Insuretech, Romania

Key discussion themes:

• Straight-through processing and fully digital claims journeys: how realistic are they across different lines of business?
• The role of image recognition, telematics, IoT and satellite data in claims assessment.
• Balancing automation with human expertise in complex or sensitive claims.
• How are digital-native customer expectations reshaping claims processes?
• What does a best-in-class claims experience look like today?

Conclusions & Call to Action